Transport hub consultancy is one of the most dynamic areas of MOM’s work. This focuses on the development and testing of crowd management plans, HR issues, tender development and staffing issues. Our consultants work on the delivery of reports focusing on the efficacy of plans, business continuity, staffing structures and numbers and crowd management. The company provides support services including tabletop exercises, plan testing and immersive learning activities in real time.
One of the present projects in which MOM is involved relates to the testing of crowd management plans and reviewing crowd management protocols for a major transport complex. This project has been commissioned owing to a rise in passenger numbers utilising the hub and secondly the increasing number of events reliant on such networks. This means an increase in throughput of people to, from and through these hubs and often means that past protocols and plans are not resilient enough to cope with such a high increase in the influx of people at peak times of the day, especially if the influx is well above the capacities intended.