Mind Over Matter | Consultancy Services

O2 Arena Crowd Observation, Monitoring & Intervention

O2 Arena Crowd Observation, Monitoring & Intervention

Introduction

This programme has been designed to give all staff at an arena first hand theoretical and practical knowledge of how a crowd behaves, the science behind the crowd and also an assessment which enables them to be monitored in situ to make sure that they understand how to apply the theory learned.

Project Brief

OCS and the O2 management alongside SES Security and other organisations were to attend sessions of theoretical delivery plus the integration of this theory into practice by utilising a series of case studies and table tops. Those attending this part of the course were to be taken from senior management, junior management, event managers, supervisors, stewards, crowd managers and spotters. The second part of the course was for the spotters only where they were observed in situ and assessed at two concerts, Kylie Minogue and Jack White to assess decision making, communication, reporting and problem solving.

Issues

As these people work in anti-social environments it is important to assess their suitability for the programme and thus in situ assessment at an event has to be used.

Outcomes

This was carried out successfully and the rewards were many including self-esteem for those gaining the qualification and a feeling of being part of a wider team all moving towards creating a safe event.